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Support Services

We are there when you need it most!


Standard Care

MailSPEC products come with support that includes:

  • Unlimited ticket system access 

  • Knowledge base 

  • Self-care download of products

  • Access to administration scripts 

Premium Care

There for you around the clock, Premium Care includes:

  • 24/7 availability

  • Prioritized response

  • Faster response times 

  • Faster resolution times

  • Escalation team plan 


Custom Care

Plans built to suit the organization. Options can include:

  • Dedicated engineers / management

  • Support Level Plans 

  • Managed Services 

  • Cybersecurity planning 

  • Email Encryption design 

  • Regulated Industries infrastructure design

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