Managed Services
Run your own system - with experts standing by when you need them most.
When you run your own Unified Communications system, you need confidence that it’s secure, updated, and running at peak performance - without requiring constant attention.
MailSPEC Managed Services are designed for organizations that want control without compromise. We offer proactive oversight, expert guidance, and critical support, so your systems stay operational and protected no matter what.
Proactive Updates and Change Management
Our team handles all updates, patches, and maintenance releases to keep your Unified Communications software running efficiently and securely. Whether you're managing your own infrastructure or using a hybrid model, we ensure compatibility and performance are never compromised.
All software updates applied seamlessly
Change Management planning for mission-critical systems
Zero downtime approach where possible
With our team monitoring, testing, and deploying updates, you get the latest features and security without operational headaches.
Intelligent System Monitoring
Our monitoring framework provides a 360-degree view of system health and performance. We don’t just wait for things to break—we proactively watch for early warning signs.
Real-time performance alerts
Traffic flow, email queue, and service uptime monitoring
Escalation-ready incident response team
When uptime matters most, our monitoring team is already on it—with cybersecurity expertise built in.
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Resilient Backup and Disaster Recovery
Data loss isn’t an option. Our Managed Services include full backup strategies and disaster recovery solutions customized for your business continuity goals.
Automated backups to local or sovereign cloud
Customizable retention policies
Full disaster recovery planning and testing
From unexpected outages to security incidents, we’re prepared so you don’t have to panic.
Compliance-Ready by Design
MailSPEC’s platform supports strict regulatory standards, including HIPAA, SEC 17a-4, GDPR, MiFID II, and APPI. Our managed environments are configured to enforce compliance controls and data protection policies at every layer.
Encrypted data storage and transfer
Access controls, journaling, and audit logs
Ongoing review of retention and escalation protocols
You maintain compliance with confidence, knowing our team supports every requirement.
Seamless Support When You Need It
Our Managed Services team becomes an extension of yours. Whether you need fast troubleshooting or long-term planning, our support is just a ticket or call away.
SLA-backed response times
Direct access to Tier 2 and Tier 3 support engineers
Optional strategic guidance and quarterly check-ins
We’re not just your service provider—we’re your long-term operational partner.
Who It's For
Managed Services are ideal for organizations that:
Want to own and control their communication stack, but outsource the management
Require high-availability for mission-critical communications
Need to meet strict regulatory or data residency requirements
Value operational efficiency without adding internal headcount
Whether you're in healthcare, finance, government, or critical infrastructure, we help you stay secure, compliant, and online.
Why Choose MailSPEC Managed Services?
Proven track record with sovereign cloud, national infrastructure, and compliance-sensitive sectors
Deep expertise in CommuniGate PRO and other MailSPEC technologies
Flexible service levels and modular support options
